PrpWin Privacy Policy — How We Handle Your Data

1. Introduction

PrpWin ("we", "us", "our") is committed to protecting the privacy and personal data of everyone who uses our platform. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you register an account, make a deposit, place bets, use the live casino, play slots or interact with any other feature of PrpWin at prpwin.win.

This policy applies to all users of PrpWin regardless of how you access the platform — whether via a desktop browser, mobile browser or any other means. Please read it carefully. If you have questions about how your data is handled, the contact details at the end of this policy will reach our support team.

2. What Personal Information We Collect

PrpWin collects personal information that you provide directly to us and information that is generated automatically through your use of the platform. The categories of data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data unless specifically required for responsible gaming assessments and only with your explicit consent.

3. Why We Collect Your Information

Every piece of data PrpWin collects serves a specific, legitimate purpose. We do not collect information speculatively. The main reasons we process your personal data are:

• Account Creation and Management: To register you as a player, maintain your account and allow you to log in securely.
• Identity Verification (KYC): To confirm you are aged 18 or above and to verify your identity before processing withdrawals — this is a standard requirement for online gaming platforms.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer accurately and securely.
• Platform Security and Fraud Prevention: To detect and prevent fraudulent activity, bonus abuse, unauthorised account access and other prohibited behaviour.
• Customer Support: To respond to your queries, resolve complaints and maintain records of communications for quality and compliance purposes.
• Responsible Gaming: To monitor account activity for patterns that may indicate problem gambling and to apply the responsible gaming tools you have configured in your account settings.
• Marketing Communications (Optional): To send you promotional offers, bonus updates and platform news — only where you have opted in. You can withdraw this consent at any time.
• Legal and Compliance Obligations: To meet record-keeping and reporting requirements that apply to online platforms operating in this space.

4. How We Share Your Information

PrpWin does not sell, rent or trade your personal data to third parties. We share your information only in the following limited and necessary circumstances:

• Payment Providers: When you make a deposit or request a withdrawal, your financial details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast or your bank — only to the extent required to complete the transaction.
• Identity Verification Services: Where a third-party verification service is used to confirm your identity documents, only the data required for that check is shared, and the provider is bound by strict data protection obligations.
• Platform Technology Partners: Certain technical functions of the platform — including game software, live casino streaming and platform infrastructure — are provided by licensed technology partners. These partners access data only as needed to deliver their services and are contractually prohibited from using it for any other purpose.
• Fraud and Security Services: We may share data with fraud prevention and security service providers to protect the platform and its users from bad actors.
• Legal Requirements: PrpWin may disclose your information if required to do so by applicable law, court order or in response to a legitimate request from an authorised authority.

All third parties with whom PrpWin shares personal data are required to handle that data securely, use it only for the stated purpose and comply with applicable data protection standards.

5. Cookies and Tracking Technologies

PrpWin uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences and understand how players use the site. The types of cookies we use are:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, core features of PrpWin cannot operate.
• Functional Cookies: These remember your preferences — such as your preferred language settings — so the platform behaves consistently across visits.
• Analytics Cookies: We use analytics tools to understand which pages are most visited, how long players stay on the platform and which features are used most. This data is aggregated and anonymised — it does not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent activity, protect your account and maintain the integrity of the platform.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to use the platform, including logging in and accessing your account balance.

6. How We Protect Your Data

PrpWin takes data security seriously and applies a layered approach to protecting your personal information:

• All data transmitted between your browser or device and PrpWin is encrypted using SSL/TLS technology.
• Sensitive data — including passwords and financial account details — is stored in encrypted form. Passwords are hashed and are never stored in plain text.
• Access to personal data within PrpWin's systems is restricted to staff and service providers who require it to carry out their specific functions. Access controls and audit logs are maintained.
• Regular security assessments and monitoring are conducted to identify and address potential vulnerabilities.
• In the event of a data security incident that affects your personal data, PrpWin will notify affected users as promptly as reasonably possible.

7. How Long We Keep Your Data

PrpWin retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal, financial and dispute resolution obligations. Specific retention guidelines:

• Account and Identity Data: Retained for the duration of your account and for up to 5 years after account closure to meet record-keeping standards.
• Transaction Records: Financial transaction records including PKR deposits and withdrawals are retained for up to 7 years for compliance purposes.
• Support Communications: Records of support interactions are retained for up to 3 years after the matter is resolved.
• Marketing Preferences: Opt-in and opt-out records are retained to honour your stated communication preferences, even if your account is closed.

Once the applicable retention period has expired, personal data is securely deleted or anonymised so it can no longer be linked back to you.

8. Your Rights Over Your Personal Data

As a PrpWin account holder, you have the following rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data PrpWin holds about you at any time.
• Right to Correction: If any of your personal information is inaccurate or outdated, you can update it through your account settings or request a correction via support.
• Right to Deletion: You can request the deletion of your personal data. Please note that some data must be retained for legal and compliance reasons and cannot be deleted on request during mandatory retention periods.
• Right to Withdraw Consent: Where data processing is based on your consent — for example, for marketing communications — you can withdraw that consent at any time without affecting your account.
• Right to Object: You can object to certain types of data processing, including direct marketing, at any time through your account settings.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact PrpWin support through your account dashboard. We aim to respond to all data rights requests within 30 days. In complex cases, we may require additional time but will keep you informed of the expected timeline.

9. Children's Privacy

PrpWin is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that an account has been created by or on behalf of a minor, that account will be closed immediately and any associated data will be deleted in accordance with our data retention policy.

If you are a parent or guardian and believe your child has registered on PrpWin, please contact our support team immediately so we can take appropriate action.

10. Changes to This Privacy Policy

PrpWin may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be published on this page with a revised effective date. For significant changes, we may also notify registered users via email or an in-platform message.

We encourage you to check this page periodically. Continued use of the platform after a revised Privacy Policy is published constitutes your acceptance of the updated terms. If you disagree with any changes, you should stop using the platform and contact support regarding account closure.

11. How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way PrpWin handles your personal data, please reach out to us through your account dashboard's support section. Our team aims to acknowledge all privacy-related enquiries within 2 business days and to provide a full response within 30 days.

You can also find answers to common privacy questions on our FAQ page. For matters relating to your account terms, please review our Terms and Conditions.